Careers

Job Purpose Summary: 

Fulfills Corporate Travel Customers’ travel related requests for airline ticketing arrangements, hotel accommodations and car rentals to result in maximized profitability for the client and etc group. Provides VIP/White Glove customer service through the communication of travel related information.  Duties include, but are not limited to booking reservations, quality control, commissions and ticketing

Primary Job Responsibilities:

• Books reservations for air travel, hotel and car rentals, following up when necessary to complete the reservation in a timely manner.
• Responds to requests for price quotations utilizing automated system(s) for domestic and international itineraries.
• Conforms to client travel standards and policies.
• Maintains and promotes professional and courteous client relations by managing a prompt and accurate response to telephone and email communications. Demonstrating outstanding verbal and written communication skills.
• Remains informed of all airline rules and regulations and current affairs. Communicates information to clients accurately and appropriately.
• Achieves individual and contractual service level goals related to telephone, quality, and productivity.
• Maintains client profiles, ensuring specials requests and reward program information such as frequent flyer / driver / hotel stay are included.
• Ensures optimum customer service through effective use of phone systems and positive telephone service techniques.
• Must have experience working with multiple accounts and representing superior organizational skills.

Job Requirements:

• Minimum of five (5) + years active Travel Consultant experience in the past 8 years.
• Strong domestic knowledge and basic international knowledge.
• Above average productivity level (subject to management assessment for off-the-phone projects).
• Achieve established office goals for measurable accuracy.
• Demonstrate professional customer service skills.
• Proficiency on Sabre GDS. Concur experience a plus.
• Demonstrate internet research skills for customer information.

Qualification

• Ability to manage multiple projects and tasks with competing priorities.
• Outstanding verbal and written communications skills.
• Superior organizational skills.
• Ability to work effectively within a team environment.
• Ability to adjust priorities as circumstances dictate.
• Ability to communicate effectively across all levels of the organization.
• Ability to have a high attention to detail.

Work Environment:

• Remote

Job Purpose Summary: 

The VIP Corporate Consultant will be a high touch, detail-oriented consultant that will engage with etc group’s top level executive travelers and travel arrangers. Will work closely with VIP travelers (and their close inner circle, including but not limited to spouses, children and executive assistants) to ensure that all air, car, hotel and other needs are met on each VIP reservation. There will be other duties as required depending on project needs within the travel department.  

Primary Job Responsibilities:

• Manage all VIP travel requests, including any special needs for air, hotel and/or car as well as specific items including but not limited to those outlined below.
• Manage VIP client’s after-hours needs via phone calls, texts or emails as needed for emergency needs.
• Follow-up on any VIP customer issues within 1 hour of receipt either via phone call and/or email. Set reminders for any outstanding issues, with regular follow-ups to client (or inner circle as appropriate) regarding status.
• Use vendor/airline reps as first means of assistance to help alleviate any possible payouts by etc group (this would include AA SalesLink, DL waiver bank, United service funds, etc) with approval from VP of Operations.
• Assist with overflow calls on the corporate travel floor.
• Monitoring of the VIP PNR from the beginning to completion of the trip, including but not limited to: check-in & email boarding passes, always obtains preferred seats for executive traveler and/or companion, calls hotel in advance to notify of check-in, meet & greet services, and private car/limousine services.
• Direct vendor confirmation (telephone calls or emails) to ensure upgrades, special requests and unique requirements are in place by service providers.
• On-call (text messaging and mobile phone access) status beyond normal business hours to assist executive travelers while en-route when situations or events occur that could result in trip interruption or missed connections.
• Oral review by telephone with administrative staff of each itinerary detail one or more days prior to initial trip departure.
• Executive companion reservations and ticketing with companion preferences and travel information (i.e. frequent flyer numbers, passport number, etc.) stored in travel profile.
• Priority clearance, when available, through direct communications with travel vendors during the course of the business trip.
• Direct access to process executive traveler’s mileage tickets & redemptions, upgrades, passports, visas, and reservations for direct reports and family members for all corporate and leisure travel arrangements.
• Monitor daily activity report to ensure that all reservations from day prior are complete. Traveler preferences, special request, seat assignments, etc.
• Other duties as required.

Job Requirements:

• Experience- 10+ years travel agency experience
• Proficiency on Sabre GDS. Concur experience a plus. 
• Strong domestic and international knowledge. 
• Knowledge, skills and abilities should include exceptional communication, planning, interpersonal skills.
• Extreme attention to detail.
• Demonstrate internet research skills for customer information.  

Qualification

• Ability to manage multiple projects and tasks with competing priorities.
• Outstanding verbal and written communications skills.
• Superior organizational skills.
• Ability to work effectively within a team environment.
• Ability to adjust priorities as circumstances dictate.
• Ability to communicate effectively across all levels of the organization.
• Ability to have a high attention to detail.

Work Environment:

• Remote